Helpdesk Technician
Our Client, a law firm in Hackensack, NJ, is looking for a Helpdesk Technician to complete its four-person Helpdesk team.
Location: Hackensack, New Jersey
Schedule: Monday-Friday, 9:30 a.m.-5:30 p.m.
Salary Range: $75,000-$95,000 (commensurate with experience)
Position Description:
The firm is seeking a Help Desk Technician to complete its four‑person Helpdesk team. This role is based in the Hackensack, New Jersey office and provides technical assistance across hardware, software, and mobile devices; supports video conferences; maintains equipment inventory; and documents support activity in the firm’s ticketing system.
Key Responsibilities
- Provide technical assistance for hardware, software, and mobile devices.
- Support video conferences using Microsoft Teams and Zoom.
- Maintain equipment inventory.
- Document support activity thoroughly in the firm’s ticketing system.
- Adhere to established procedures and maintain strong documentation discipline.
- Work effectively both independently and as part of a team.
- Travel periodically to other firm offices every few months.
- Participate in additional trips for office buildouts and expansions as needed.
- Provide occasional shift coverage or extended hours to support planned and unplanned PTO.
Required Experience & Skills
- Significant experience with Microsoft Windows 11.
- Significant experience with Microsoft 365, especially Outlook and Word.
- Experience with iManage (strongly preferred).
- Excellent written and verbal communication skills.
- Strong interpersonal ability.
- Ability to learn new tasks quickly.
- High level of customer service, responsiveness, attention to detail, and ownership of work.
- Ability to follow established procedures consistently.
- Ability to work independently and in a team environment.
- Law firm or professional services background (preferred).
- Associate’s or bachelor’s degree in information systems or a related field, or equivalent work experience (preferred).
The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.
